Legal document

Terms and Conditions.

Last updated: June 21, 2026

These Terms govern the use of rialrent.com and the rental services offered by RIAL S.r.l. ("Rial Rent"). By using the site or requesting a service you accept the following in full.

1. Provider identification

RIAL S.r.l. — Via Privata Platone, Milan (MI), Italy.
VAT 12430320965 — Email: info@rialrent.it — Tel. +39 320 293 4909.

2. Subject of the service

Rial Rent offers the rental of luxury cars, supercars, SUVs and executive vehicles, with ancillary services (chauffeur, airport delivery, long-term, event styling). The site is informational and for quote requests: the rental contract is completed with the signing of the specific contract and the delivery of the vehicle.

3. Client requirements

  • Valid driver's license.
  • Valid ID.
  • Credit card in the name of the primary driver for guarantee and payment. Debit and prepaid cards are not accepted as a guarantee.
  • Each request is reviewed individually by Rial Rent based on the model and client profile.

4. Booking, deposit and payment

The booking is confirmed upon receipt of a 30% down payment. The balance is due on vehicle delivery. Rial Rent may request the pre-authorization of a security deposit on the client's credit card, of an amount varying by the rented model.

5. Cancellations

  • Up to 7 days before delivery: full refund of the deposit.
  • 7 to 3 days before: 50% of the deposit retained.
  • Less than 72 hours or no-show: deposit non-refundable.

For events and long-term, specific terms apply as set out in the signed quote.

6. Use of the vehicle

The client agrees to use the vehicle in compliance with traffic laws, the manufacturer's instructions and the conditions of the rental contract. The following is prohibited:

  • Track or competitive use, except with written authorization.
  • Sub-rental to third parties not authorized as drivers.
  • Transport of illicit, flammable or dangerous substances.
  • Exit from permitted countries without prior authorization.

7. Insurance, excess, liability

All vehicles are covered with third-party liability, kasko, theft and fire. In case of accident the client is liable up to the excess amount stated in the contract, unless the Zero Excess formula is signed. Coverage does not apply in cases of gross negligence, non-compliant use or violation of traffic laws (e.g. drunk driving, speeding beyond policy limits).

8. Fines and penalties

Administrative penalties incurred during the rental period are charged to the client. For each notice handled by Rial Rent a €50 + VAT processing fee applies.

9. Limitation of liability

Rial Rent is not liable for indirect damages, loss of profit or damages from force majeure. Rial Rent's overall liability is in any case limited to the amount of the affected rental contract.

10. Consumer right of withdrawal

Pursuant to art. 59(1)(n) of the Italian Consumer Code, the right of withdrawal does not apply to vehicle rental contracts with a specific date or period of performance. The rights provided by the cancellation clauses in point 5 remain unaffected.

11. Applicable law and jurisdiction

These Terms are governed by Italian law. The Court of Milan has exclusive jurisdiction for any dispute, except, for consumers, the forum of residence or elective domicile mandated by applicable law.

12. ODR — Online dispute resolution

Under EU Regulation 524/2013, the consumer may use the European Commission's ODR platform: ec.europa.eu/consumers/odr.

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